We take your business requirements seriously because we understand that making you successful in the outsourcing partner selection process is what matters most. Our proven track record has saved over $150 million in operational costs while improving customer satisfaction.
SSA professionals have extensive outsourcing industry experience in a variety of roles that include:
Special Report: Vendor Consolidation Strategy – A Microsoft Case Study
Former Microsoft contact center leaders share outsourcing best practices to improve performance and reduce costs. Download your free copy.
The SSA Board of Advisors
Leaders in the BPO Industry
Walé Sobande, Ph.D
Technology Strategist, Google
Joe Sinclair
IT Principal, Microsoft
Founder, Mission Nicaragua
Founder, Mission Nicaragua
Stephen Loynd
Global Program Director, Digital Transformation Practice, Frost & Sullivan
Kirti Chaturvedi Maini
Former VP, Goldman Sachs,
AVP, Credit Suisse
AVP, Credit Suisse
Jan Clausen
CEO, Digital Humanity
Sr. Manager, IT Services, Symetra
Sr. Manager, IT Services, Symetra
Yele Adelakun
Professor, DePaul University
Victor Bahna
Former VP, Cloud Service Operations, ServiceNow
Manny Ladis
Co-Founder & VP, Dizzion Inc.
Chad Fuller
Senior Manager/Buyer, Global Contact Center Strategy, HP Inc.
Bringing Social Responsibility to Outsourcing
SSA partners with the Rockefeller Foundation to launch Impact Sourcing on a global scale
Impact Sourcing is a business practice where companies prioritize suppliers that intentionally hire and provide career development opportunities to people who otherwise have limited prospects for a good job. Impact Sourcing can happen anywhere there’s an under-served workforce including in the United States.
In 2016, Jon Browning, CEO of SSA co-created the Global Impact Sourcing Coalition (GISC) in partnership with the Rockefeller Foundation and BSR to encourage the adoption of Impact Sourcing in the United States and around the world.
Today, GISC members represent 1.2 million BPO workers globally.
Jon is the Chairman of the IAOP CSR committee and created the Global Impact Sourcing Award that is presented every year at the Outsourcing World Summit.
