About the SSA Team
We take your business requirements seriously because we understand that making you successful in the outsourcing partner selection process is what matters most. Our proven track record has saved over $200 million in operational costs while improving customer satisfaction.
SSA professionals have extensive outsourcing industry experience in a variety of roles that include:
Special Report: Vendor Consolidation Strategy – A Microsoft Case Study
Former Microsoft contact center leaders share outsourcing best practices to improve performance and reduce costs. Download your free copy.
Your New Procurement Team
Jon Browning
- 30+ years of BPO experience, 24 years at Microsoft.
- Led the Microsoft Customer Support Services vendor program and the Microsoft Helpdesk contact centers.
- Board Chair, Global Mentorship Initiative.
- Co-founder, Contact Center Buyers Forum.
- Co-founder, Global Impact Sourcing Coalition.
- Created the Impact Sourcing Awards.
Kim Kyllo-Corson
- 30+ years of BPO experience, 25 years at Microsoft.
- Sr. Director, Microsoft Global Contact Center Procurement.
- Managed $600M operation using over 100 sites.
- Responsible for MS Technical Support outsourcing.
- Chief of Staff, Windows Division, Server & Tools Division.
- Partner with the Rockefeller Foundation for Digital Jobs Africa.
Joel Blakley
- 30+ years of BPO experience, 6 years at Microsoft.
- Director, Microsoft IT for contact center technology.
- Managed global helpdesk operations, responsible for vendor expansion strategy.
- Recognized contact center CRM platform and technologies expert including: Salesforce, Siebel, Waterfall, Agile, Five9, Avaya, Aspect, and Cisco.
Chad Fuller
- 30+ years of BPO experience, 32 years at HP.
- Director, HP Consumer Support Operations.
- Managed $300M operation using over 70 sites.
- Six Sigma Blackbelt – designed and Implemented HP’s Six Sigma Program.
- Responsible for global contact center support strategy and procurement.
- Co-founder, Contact Center Buyers Forum.
The SSA Board of Advisors
Leaders in the BPO Industry
Walé Sobande, Ph.D
Technology Strategist, Google
Joe Sinclair
IT Principal, Microsoft
Founder, Mission Nicaragua
Founder, Mission Nicaragua
Stephen Loynd
Global Program Director, Digital Transformation Practice, Frost & Sullivan
Kirti Chaturvedi Maini
Former VP, Goldman Sachs,
AVP, Credit Suisse
AVP, Credit Suisse
Jan Clausen
CEO, Digital Humanity
Sr. Manager, IT Services, Symetra
Sr. Manager, IT Services, Symetra
Yele Adelakun
Professor, DePaul University
Victor Bahna
Former VP, Cloud Service Operations, ServiceNow
Manny Ladis
Co-Founder & VP, Dizzion Inc.
Bringing Social Responsibility to Outsourcing
SSA partners with the Rockefeller Foundation to launch Impact Sourcing on a global scale
Impact Sourcing is a business practice where companies prioritize suppliers that intentionally hire and provide career development opportunities to people who otherwise have limited prospects for a good job. Impact Sourcing can happen anywhere there’s an under-served workforce including in the United States.
In 2016, Jon Browning, CEO of SSA co-created the Global Impact Sourcing Coalition (GISC) in partnership with the Rockefeller Foundation and BSR to encourage the adoption of Impact Sourcing in the United States and around the world.
Today, GISC members represent 1.2 million BPO workers globally.
Jon is the Chairman of the IAOP CSR committee and created the Global Impact Sourcing Award that is presented every year at the Outsourcing World Summit.
Mentoring Students in Disadvantaged Geographies
SSA partners with Global Mentorship Initiative
Global Mentorship Initiative (GMI) is a non-profit organization created to help college students around the world find a path to a promising future through mentorship.
GMI mentoring programs provide college students in high unemployment geographies with international role models to provide guidance, business skills, and job opportunities when they graduate.
GMI connects graduating students with business professionals who focus specifically on preparing them for their first job using a comprehensive mentoring program designed to teach students how to search for, obtain, and thrive in a professional job.
