Special Report: Guidelines for Building an Outsourcing Strategy: Call Center Best Practices
Former Microsoft contact center leaders share their best outsourcing strategies. Download your free copy.
In an industry with hundreds of call center vendors, finding the right outsourcing partner for your business can be a major challenge.
At SSA, we continually monitor the contact center market to identify and assess the leading vendors in a variety of categories and sizes.
We work with a select group of call center companies, large and small that have been audited to ensure they meet the highest standards that we used when we procured these services for Microsoft.
Our call center consultants analyze your outsourcing requirements, deliver a carefully chosen set of contact center vendors matching your needs, and introduce you to their senior leaders. This process is designed to save you the time, effort and risk to help you find the call center partner that is best for your unique requirements.
We’ll find the vendor that’s just right for you.
We were able to transform our business model and achieve our goals to balance cost, quality, and risk for the business while developing long-term strategic partnerships.
Sr. Director,
Fortune 100 Technology Company
The SSA Outsourcing Process
The SSA Scouting Process
- SSA maintains a constant RFI in process to find the best partners for our clients.
- Vendors are selected based on their past performance, scalability and location strategy.
- SSA does extensive reference checks on all prospective vendors.
- We visit many of their sites to ensure they are ready for our clients.
How We Engage with You
- We meet with your team to understand your business needs and perform a detailed requirements analysis for your outsourcing strategy.
- We match those requirements to providers we have carefully vetted, and deliver to you a select list of providers meeting your defined criteria.
- We then manage introductions to providers and facilitate initial dialogue.
- Above all, you decide the process to select the best outsourcing partner for your strategy.
There are no fees or obligations to use our matching services and no contract to sign with SSA, only an NDA.
We take your business requirements seriously
The SSA team of contact center buyers are uniquely positioned to help you navigate the outsourcing industry and make the right choice.