SSA provides customized consulting services to help your company implement best practices in operations and outsourcing strategy.
We can help with:
- Contact center sourcing and RFP strategy.
- Creating site location and multilingual support strategies.
- Providing guidance for vendor consolidation projects.
- Determining which SLAs and payment models are best for your outsourcing work.
- Project management of RFP and vendor expansion projects.
- CSat and efficiency analysis.
- Scorecard development and implementation.
- Assisting with first-time outsourcing and offshoring strategies.
- Independent site auditing and vendor evaluations.
- Quality assessment and performance improvement.