Our team has personally managed contact center work on six continents and we have been responsible for procuring over $700 million of annual contact center business. After 20 years as buyers, we have seen what works and what doesn’t.

We have developed a detailed analytical process to find the best vendors and our methods help ensure a successful implementation and long-term partnership.

We will not recommend a vendor to you unless we are comfortable they are a good match. We value our industry reputation and our vendors know the consequences of over-promising or overstating their capabilities to a client. Our industry experience and deep knowledge of our vendor portfolio helps prevent this from happening.

We find the best vendors based on your requirements to ensure a perfect match. If you would like guidance on location strategy, we have managed business in over 100 call centers around the world. We are glad to share procurement best practices to ensure you select the best long-term partner.

We are compensated by vendors in our portfolio only after an agreement is reached with one of our buyer clients. We have the same compensation model with all our vendors so there is no undue incentive for SSA to recommend one over the other. There are no fees to our buyer clients for SSA’s matching services.