If this is your situation, we can help.
In addition to our free matching services, SSA provides customized consulting services to help your company implement best practices in operations and outsourcing strategy.
We can help with:
- Creating site location and multilingual support strategies
- Providing guidance for vendor consolidation projects
- Determining which payment model is best for your outsourcing work
- Contact center scorecard development and implementation
- Contact center sourcing best practices and RFP strategy
- Assisting with first-time outsourcing strategies
- Independent site auditing
- Quality assessment and performance improvement
- Contact center tools and systems strategy
Contact Center Management Mentoring
The SSA team has deep experience managing contact centers and outsourcing strategy. We will work with your leadership team to define mentoring objectives that will increase productivity and cost savings. We can be on-call as needed to help with strategic decisions while at the same time, increasing the depth and maturity of your management organization.
About the SSA Mentoring Team
SSA professionals have extensive outsourcing industry experience in a variety of roles that include:
- Outsourcing program leadership at large-scale multi-national corporations
- Procurement process and provider selection leadership
- Leadership of outsourcing industry councils
- Key roles in not-for-profit outsourcing initiatives
- Global-scale provider selection due-diligence and assessment
- Outsourcing negotiations oversight and contract management
Members of the SSA team were recognized with the 2015 Global Excellence in Outsourcing (GEO) Award presented by the International Association of Outsourcing Professionals (IAOP) for their work on the Microsoft vendor consolidation project. This effort was recognized as a best practice by IAOP and as one of the largest global BPO consolidations by COPC and ISG.
The SSA team has been instrumental in establishing outsourcing industry forums to share best practices, founding a coalition to bring together outsourcing buyers and providers to further the goal of employment opportunities for disadvantaged youth around the world.
At SSA we pride ourselves on delivering on our commitments to you. You can expect integrity, accountability, honesty, and vision in the delivery of our services.