Mastering AHT in Your Call Center: 7 Essential Questions and Answers
Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The ...
Call Center Outsourcing 101: A Buyer’s Perspective
Reprinted from CIO Review Magazine By Jon Browning, CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their ...
Five Procurement Best Practices for Contact Center Buyers
Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore ...
The Foundation for Successful Contact Center Outsourcing
SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to ...
Could Impact Sourcing be the Next Global Hiring Trend?
The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies ...
- 1
- 2