Mastering AHT in Your Call Center: 7 Essential Questions and Answers
Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The following ...
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Call Center Outsourcing 101: A Buyer’s Perspective
Reprinted from CIO Review Magazine By Jon Browning, CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their ...
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Five Procurement Best Practices for Contact Center Buyers
Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore ...
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The Foundation for Successful Contact Center Outsourcing
SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to ...
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Could Impact Sourcing be the Next Global Hiring Trend?
The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies ...
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