STRATEGIC SOURCING
ADVISORS

(320) 200-CALL

STRATEGIC SOURCING
ADVISORS

(320) 200-CALL

Strategic Insights from the SSA Leadership Team

Mastering AHT in Your Call Center: 7 Essential Questions and Answers

Mastering AHT in Your Call Center: 7 Essential Questions and Answers

Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The ...
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Call Center Outsourcing 101: A Buyer’s Perspective

Call Center Outsourcing 101: A Buyer’s Perspective

Reprinted from CIO Review Magazine By Jon Browning,  CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their ...
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Five Procurement Best Practices for Contact Center Buyers

Five Procurement Best Practices for Contact Center Buyers

Selecting a contact center provider can be a challenge.  Do you go for the biggest brand in town or a niche provider?  Should you consider offshore ...
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The Foundation for Successful Contact Center Outsourcing

The Foundation for Successful Contact Center Outsourcing

SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to ...
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Could Impact Sourcing be the Next Global Hiring Trend?

Could Impact Sourcing be the Next Global Hiring Trend?

The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries.  Many BPO companies ...
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