Strategic Insights from the SSA Leadership Team

Mastering AHT in Your Call Center: 7 Essential Questions and Answers

Average Handle Time (AHT) sits at the core of your call center business. Without it, you cannot manage your people or service properly. The ...

Reprinted from CIO Review Magazine By Jon Browning, CEO, Strategic Sourcing Advisors Strategic Sourcing Advisors helps companies determine their ...

Selecting a contact center provider can be a challenge. Do you go for the biggest brand in town or a niche provider? Should you consider offshore ...

SSA’s leadership team shares their insights for a successful outsourced services implementation. This information is especially beneficial to ...

The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies ...