Strategic Sourcing Advisors is a team of former Microsoft contact center leaders
who have managed over $700 million of annual outsourced work.
If you are ready to hire a call center, we will apply our industry experience to help you make the right choices.
We are contact center buyers just like you.
Special Report: Call Center Pricing Models Explained
Which one is right for you? A guide to help you determine the best call center cost model for your outsourced business.
Download your free copy.
Here’s our proven methodology to identify the best call center vendors:
Our RFI process identifies best in class vendors
SSA checks vendor references
Site visits by the SSA team
We meet with your team to understand your specific call center outsourcing needs
SSA prepares a requirements analysis for your business
We match your requirements to the best contact center vendors
You are presented with call center outsourcing options
SSA introduces you only to the call center vendors that you request
Our hand-picked vendors cover every type of work and every geography.
We match your requirements with their capabilities.
Categories
Customer Service
Level 1 & 2 Technical Support
Helpdesk
Inbound Sales
Outbound Sales
Customer Acquisition
Customer Retention
Upsell
Collections
Channels
Voice
Live Chat
Email
Social Media
Self-Help
Artificial Intelligence
Geographies
US Onshore
Latin America
United Kingdom
Canada
Europe
Asia
South Africa
Over 270 call center locations to choose from
Who pays for our service?
There is never a fee for SSA to help you find the right contact center outsourcing vendor. And, you have no obligation to work with us or select a vendor that we recommend.
Our fees are paid by the vendor only when you select them; no service agreement, no fee.
We have the same business model with all of our vendors so there is no incentive for SSA to recommend one over the other.
Our priority is to present you with the best options to help you choose the right vendor. With our unique model, fees are never a consideration in this process.