"We were able to transform our business model and achieve our goals to balance cost, quality, and risk for the business while developing long-term strategic partnerships."

Shelby Aura, Sr. Director
Microsoft Corporation

Connecting You to the Best Providers

The $200 billion contact center market is continually changing due to consolidations, new providers and advances in technology.  This presents a significant challenge to many buyers attempting to identify and engage the right provider to be their outsourcing partner, especially for first-time buyers.

Strategic Sourcing Advisors (SSA) is uniquely positioned to identify and match your outsourcing requirements to a select group of providers – at no cost or obligation to you.

We continually monitor the contact center outsourcing market to identify and assess the leading providers in a variety of categories and sizes. This information is captured in our proprietary knowledge base and then utilized to identify providers with the best capabilities and services to meet your specific requirements. We have reviewed over 120 contact center providers with locations in over 130 countries, but of those, only a few have satisfied our audit process as best-in-class and become part of our portfolio.

Do you require U.S.-based support? Near-shore? Offshore?  Specific industry and process expertise? We’ve got you covered. Our mission is to help you achieve your strategy by recommending providers with the ideal capabilities to do so.

We listen carefully to accurately capture your specific business needs. We match those requirements to providers we have carefully vetted, and deliver to you a select list of providers meeting your defined criteria. We then manage introductions to providers and facilitate initial dialogue. Above all, you decide the process to select the best outsourcing partner for your strategy. We save you the time, energy, and expense of identifying and engaging with the right providers to meet your unique needs.

Again, there are no fees or obligations to our buyer clients for our matching services. SSA is compensated by the selected provider only after you have executed an agreement with the provider.