We only focus on the contact center business.
Our team has personally managed contact center work on six continents and we have been responsible for procuring over $700 million of annual contact center business. After 20 years as buyers, we have seen what works and what doesn’t.
We have developed a detailed analytical process to find the best vendors and our methods help ensure a successful implementation and long-term partnership.
We have long-standing relationships with our portfolio of vendors.
We will not recommend a vendor to you unless we are comfortable they are a good match. We value our industry reputation and our vendors know the consequences of over-promising or overstating their capabilities to a client. Our industry experience and deep knowledge of our vendor portfolio helps prevent this from happening.
Your business requirements set our agenda. But we are glad to offer some best practices too.
We find the best vendors based on your requirements to ensure a perfect match. If you would like guidance on location strategy, we have managed business in over 100 call centers around the world. We are glad to share procurement best practices to ensure you select the best long-term partner.
There’s no cost to use our matching service.
We are compensated by vendors in our portfolio only after an agreement is reached with one of our buyer clients. We have the same compensation model with all our vendors so there is no undue incentive for SSA to recommend one over the other. There are no fees to our buyer clients for SSA’s matching services.
Five warning signs you need to adjust your outsourcing strategy:
High agent attrition that leads to persistent vendor performance issues.
Continual outsource management turnover because your vendor keeps rotating the best teams to their new clients.
Increasing contact center costs above inflation rates.
Inability for vendors to scale when you need it.
Chronic performance issues resulting in missed SLAs.
Our Vendors Have Experience
in Your Industry
- Computer Software
- Computer Retail
- Financial Services
- Higher Education
- Human Resources
- Information Services
- Information Technology
- Online Retail
- Travel & Tourism
- Vacation Rental